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Jobs in the BPO (Business Process Outsourcing) and Customer Service industry are a massive part of South Africa’s growing economy, connecting global brands with their customers.
As a world leader in this sector, Teleperformance (TP) offers thousands of work-from-home jobs, providing valuable digital skills, competitive pay, and a clear path for a global career, all from your home.
If you are interested in joining this fast-paced, digital industry, it’s important to understand the salary expectations, the critical skills (and technical requirements!) needed, and the various job opportunities available. This guide provides a final overview of what you need to know.
What Is the Potential Salary at Teleperformance?
In South Africa, salaries for WFH customer service roles are competitive and often include performance-based incentives.
- Customer Service Advisor (WFH): Typically earn a competitive market-related salary. The total monthly pay can often be up to R12,000 or more, depending on the specific campaign (e.g., technical support, international clients) and performance bonuses.
- Team Leader / Supervisor: As you move into a remote leadership role, your salary increases to reflect your responsibilities for managing a team.
Factors That Influence Pay
- Performance Bonuses: Most roles have clear targets (e.g., call quality, customer satisfaction). Meeting these targets adds to your monthly pay.
- Campaign Type: Working on a more complex technical support contract or for an international, multi-lingual client often pays more than a simple customer service line.
- Shift Allowance: Some campaigns require 24/7 support, so working night shifts or weekends can increase your earnings.
What Skills (and Tech) Do You Need to Succeed?
Working from home for Teleperformance requires a unique set of skills and non-negotiable technical requirements.
1. Non-Negotiable Technical Requirements
- Uncapped Fibre Internet: This is the most important requirement. You must have a stable, high-speed, and uncapped fibre internet connection (ADSL/LTE is often not accepted). You will need to provide proof.
- A Quiet, Private Room: You must have a room where you can work without background noise (no TVs, dogs, or family members talking).
- A Matric Certificate: This is a minimum educational requirement for most roles.
2. Core Personal Skills
- Self-Discipline & Motivation: Can you wake up and be "at work" on time, every day, without a boss physically watching you? This is essential.
- Computer Literacy: You must be comfortable using a computer, switching between different applications, and typing while you talk.
- Strong English & Communication: You must have a clear, professional speaking voice and strong communication skills.
- Emotional Resilience: You will be handling calls from customers who may be upset. You need to be able to stay calm, professional, and empathetic.
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How to Apply for a Job at Teleperformance
See how you can take the next step!
Step 1: Check Your Tech & Workspace FIRST
Before you even apply, confirm you meet the technical needs. Do you have uncapped fibre? Do you have a private, quiet room? If not, you will not be able to get the job.
Step 2: Prepare Your CV
Make sure your CV is up-to-date. Clearly state your Matric certificate, your computer skills, and any customer service experience (even in retail or fast food).
Step 3: Visit the Official Teleperformance Jobs Portal
All applications must be submitted through the official ICIMS portal: careerseng-teleperformance.icims.com/jobs/intro.
Step 4: Search and Filter for Roles
On the portal, use the search filters. Filter by Country ("South Africa") and look for jobs with "Virtual" or "Work from Home" in the title or location. Read the job description carefully to check the specific internet requirements.
Step 5: Apply Online & Prepare for a Virtual Interview
You will need to create a profile and submit your application. The entire interview process is usually virtual (online assessments and video calls). Be ready to talk about your self-motivation and your home-office setup.
What Job Opportunities Exist at Teleperformance?
Customer Service Advisor (WFH)
This is the most common role. You will be the first point of contact for a global brand, helping customers with general queries, account updates, and placing orders.
Technical Support Advisor (WFH)
A more specialized role where you help customers troubleshoot problems with their internet, a device, or a piece of software. Often pays more.
Team Leader / Supervisor (WFH)
After proving yourself as an advisor, you can be promoted to a Team Leader, managing, coaching, and supporting your own team of remote agents.
Why a Teleperformance Job Is a Great Choice
A job at Teleperformance offers a secure, stable, and professional career in a growing global industry. The biggest advantage is saving 100% of your transport costs and gaining the flexibility of working from home.
The potential for internal mobility is huge. Because the company is so large, you can quickly move from an advisor to a Team Leader, Trainer, or Quality Analyst, building a long-term career without ever needing to commute.
You are now just one step away from starting your application. Click the button below to be redirected to the official website where you can find and apply for all current vacancies.
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